Privacy Policy

We will treat all your personal details as confidential and we will only disclose this information in the circumstances set out below. We will keep it on a secure server and we will comply with UK Data Protection legislation in relation to the use of your personal data. When you register on this Website, or make a purchase we will ask you to input and will collect personal details from you such as your name, e-mail address, billing address, telephone number. We may also collect, and our third party providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer (or other device) is located, the pages of our website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website.

We use your information only for the following purposes:

  1. maintaining your registration;
  2. for statistical purposes to improve this Website and its services to you;
  3. to serve Website content to you;
  4. to administer this Website;
  5. to notify you of products or special offers that may be of interest to you; and
  6. to send you information by post or email.

You can contact us at any time in writing or by email and on 30 days’ notice at your request we shall stop marketing to you.

We will not release your personal details to any company outside of the Fanny & Frank 's group of companies. If you wish to unsubscribe from receiving promotional emails or direct mail from Fanny & Frank, please send an email to theteam@fannyandfrank.com inserting ‘Unsubscribe’ as the subject. Please ensure that you also include the email address that you wish to be unsubscribed (if it is not the email address that you send the email from), your full name and your full postal address.