Delivery & Returns
UK Standard Delivery: £6.95 for all orders.
Orders are dispatched as soon as possible, however please allow 2-3 working days for us to process your order (if you need a quick delivery please contact us by phone on 01394 384723).
Orders are sent either by Royal Mail recorded delivery or with a courier company.
UK delivery only.
Loss and Damages
Goods lost or damaged in transit are fully insured by our couriers. If your parcel hasn’t arrived within the specified time please contact us immediately on 01394 384723 or email@example.com
If for any reason we are unable to fulfill your order, or if your order cannot be met or delivered within the specified time, we will contact you to arrange a refund.
Returns and Exchanges
You have a right to return your order under the distance selling regulations for any item purchased on a fixed priced sale (non-sale items) for a full refund within seven days after receipt. However, you must take reasonable care of the item/s. You will be responsible for the shipping costs both to and from your address.
To cancel your order you must advise us by writing to firstname.lastname@example.org - All parcels are sent back at your own risk. We advise using recorded delivery as the parcel is not our responsibility until we sign for it.
Please note: We only accept the return of items if sent back in original unused condition; we reserve the right to reject items that are returned in what we consider to be an unsaleable condition.
Please send returns to:Fanny & Frank